Eagle Eye Holiday Homes Rental L.L.C. ("Eagle Eye") provides accommodation services rather than physical products. However, this Return Policy outlines the procedures and conditions related to the return of payments and services to inform cardholders of their rights and responsibilities.

1. Nature of Services

Our services include:

• Holiday home and coliving space bookings
• Accommodation management services
• Customer support and concierge services
• Property access and amenity usage

As these are service-based offerings rather than physical products, traditional "returns" do not apply in the conventional sense.

2. Service Return Conditions

While physical returns are not applicable, service-related returns may occur in the following situations:

• Property is not available as booked due to our fault
• Significant misrepresentation of property features or amenities
• Health and safety issues that make the property uninhabitable
• Failure to provide essential services as promised

3. Return Process Timeline

1. Immediate notification required upon discovery of issues
2. Contact customer service within 24 hours of check-in for service-related issues
3. Allow up to 5 business days for investigation
4. Resolution or alternative accommodation offered within 48 hours
5. Refund processing: 10-45 days depending on bank processing

4. Return Eligibility Requirements

To be eligible for service returns or refunds:

• Issues must be reported immediately upon discovery
• Provide photographic or documentary evidence where applicable
• Allow reasonable time for resolution attempts
• Maintain booking reference and payment records
• Comply with house rules and terms of service

5. Non-Returnable Services

The following services cannot be returned for refund:

• Services already consumed (completed nights stayed)
• Cancellations outside the permitted timeframe
• Personal preference changes
• Third-party service issues beyond our control
• Violations of terms and conditions

6. Alternative Resolutions

Before processing returns, we may offer:

• Alternative accommodation of similar or higher standard
• Service credits for future bookings
• Partial refunds based on unused services
• Compensation for documented inconveniences

7. Documentation Requirements

When requesting service returns, please provide:

• Booking confirmation number
• Payment receipt or transaction details
• Detailed description of the issue
• Photographic evidence (where applicable)
• Preferred resolution method

8. Processing and Communication

During the return process:

• Regular updates provided every 2-3 business days
• All communications documented
• Decision rationale provided in writing
• Appeal process available for disputed decisions

9. Consumer Rights

Your rights as a consumer include:

• Right to receive services as advertised
• Right to fair treatment and resolution
• Right to escalate to UAE consumer protection authorities
• Right to transparent communication throughout the process

10. Contact Information

For return-related inquiries or to initiate a return process, please contact us through our Contact Us page or reach out to our customer service team directly. Our team is available to assist you with any return-related concerns.

11. Policy Updates

This return policy may be updated periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.